Towards agility in international high-tech SMEs: Exploring key drivers and main outcomes of dynamic capabilities

In the era of digitalisation, agility is considered a crucial factor for successful operations small and medium businesses in intricate international markets. That is, this research aims to explore evaluate drivers that foster high-tech medium-sized enterprises (SMEs). regard, building on dynamic capabilities, total nine capabilities have been identified assist SMEs become agile their cross-border activities. Taking advantage an expert-based method, we relied Multi-Criteria Decision-Making (MCDM) approach synthesise opinion six Italian entrepreneurs (experts). doing so, Grey DEcision-MAking Trial Evaluation Laboratory (G-DEMATEL) method has employed investigate cause-effect relationship between propose conceptual frameworks SMEs. This followed by DEMATEL based Analytical Network Process (DANP) assess importance ranking explored factors. Consequently, proposes several theoretical practical contributions.